Frequent Questions & Answers
Please read through these common questions, if you can't find what you're looking for please use the contact us form at the bottom!!
Do I need to buy a membership to use your services?
No!! We have single sessions, 30-day passes as well as year packages if you didn't want a card being charged monthly! Although our members get the best savings, perks and discounts!
Do you book appointments?
UV/Tanning Service is walk in! We have 8 amazing UV rooms which means little to no wait every visit!
We have 2 lobby massage chairs to relax in if there is a wait :)
Spray Tans are Walk in as well! However they are bookable through account portal too.
Spa sessions are encouraged by appointment as some of the rooms book up fast! We can try to squeeze in walk ins!!
We will set you up with an account portal to reserve appointments, right now we are BETA testing some appointments, some are booked online here through Calendly, and some are through our software's account portal.
First time clients, you can email or call us get started, or walk on in anytime we are open!!
Do you accept cash?
YES! We accept cash, and any major credit card or debit card. Pre-paid cards may/may not work depending on who issued them.
What is the last day to CANCEL my monthly subscription?
1 Day prior to next draft date. Cancellation is effective the day you submit the form through the chat bot online here on our website. The earliest an account can be cancelled is after 1 successful full draft has come out after initial sign up. AKA a minimum of full 2 months in the club.
.
How can I CANCEL my account?
Please follow directions located here on the freeze/cancel page. You'll use the chat bot at bottom to verify your account then a link will be given to a cancel from to fill out. Please note 1 draft must come out of your credit/bank card after your first prepaid month, there is a 2 month obligation to satisfy before a cancel may occur.
Can I FREEZE my account?
All subscription members may freeze their account once the 2 month obligation has been satisfied. Please submit the form located here to see all options, use the CHAT BOT on the SHOP page to freeze and save your pricing and perks for when you return, or see us in store!
Can I CHANGE my current subscription.
Yes, all changes in packages must be done IN PERSON or through the online form if the option you'd like is present.
What day will I be charged for my subscription?
If you signed up prior to 11/1/2023 or after 4/15/24: You will be charged on the same numerical date as your sign up, with the exception of sign ups taking place the 28th-31st, those will always come out on the 28th. You can find your draft date in your account portal or on the PDF sent to your email at sign up. Monthly dues will be due regardless of use. For members who signed up after in-between the dates above You will be charged on the 1st or the 15th depending on if you signed up the first half of the month or the last half of the month. Redrafts for past due accounts are automatically tried daily until settled. Please check your account portal for draft dates or ask us in person.
How do I find out my charge date and/or amount?
Please see the PDF sent at sign up, or you can check your account portal via the link we sent you to your account.
I lost my account link how do I get a new one?
Please text 716-221-6868 from the cell on file for you with #apprequest or visit sunnyshores.tan-link.com/TLApp/
I can't access my account portal! HELP!
You can click the reset by email option at sunnyshores.tan-link.com/TLApp/ (the google integration is currently not working) and it will email the address we have on file. Check spam/promo folders and if you didn't get please email reach out via the contact form below or stop in so we can update the email on file for you.
How do I pay a backowed balance or change my card on file?
You may do this in person, via text link sent on decline, by texting 716-221-6868 with #updatebilling or by visiting your account portal. The authorization system will also regularly try to pull past balances, a $15 decline fee is added with each declined payment. We suggest adding a back up card to file so it pulls from the 2nd card to avoid a decline fee.
I had a less than satisfactory experience, how can I report this?
Please email Kristin at [email protected] or call 716-221-6868, she will get back to you as soon as possible! We always want to make every situation right, so never hesitate to contact! We realize not everyone is perfect and we as forgiveness and understanding. We take every suggestion and complaint very seriously and learn from every experience, and we encourage feedback because if we don't know ho we can improve we can't get better for others and we do want to be the absolute best we can be! So please, let us have the change to make something right!
Can I return or exchange a product or package I've purchased? Can I transfer the remaining sessions on my account?
All purchases and sales are FINAL and are only usable by the person who purchased them. We are unable to reuse or return product once it has left our store or it has been opened so all product sales are final.
What happens if I cancel while my account is frozen?
The cancellation will take effect immediately so cancel once you are ready to be done.
Are there limits to your gift cards?
These are a store issued gift card and money is not protected by a bank or other party. This is not a debit/credit card and has no implied warranties. Merchant is not responsible for lost, stolen, unauthorized use or damaged cards. Unused value remains on card and cannot be exchanged for cash. Gift cards can be redeemed for regular priced instore purchases including single sessions, 30-day passes, year-passes and towards activation fees if applicable. Gift cards may also be used towards regular priced product purchases. Cannot be combined with member discounts, clearance items, specials or ISA bonuses. Because subscription based packages are handled by a 3rd party processor, gift cards cannot be applied to membership fees or dues. Dormancy fee of $20 will be charged per month after 1 year of non-use until funds are depleted. Other restrictions may apply.
How often can I UV tan?
Pa law requires a full 24 hours between sessions, we suggest no more than every other day with our extremely strong UV lamps anyways!
How often can I red light?
Due to the lymphatic process of your body filtering the red light, red light treatments are limited to every other day. Ideally 3x a week then 1 to 2x a week to maintain.
How often can I spray tan?
Our sprays last anywhere from 10 to 14 days with proper care. Due to the build up and natural shedding process, sprays should be at least 5 full days from last spray when a proper exfoliator and spray remover is used.
Why do you ask me for eye protection every single time I tan?
Besides it being legally required by us per PA law, we care about the health of your eyes. Just one session under UV lights without eye protection can set your eyes up for failure down the road. You may not notice the damage right now, but it sets your eyes up for cataracts, loss of night vision, melanoma of the eyes, loss of vision and worse! Protect those eyes and wear proper eye protection each and every UV visit!
I am trying to cancel but I did not get the account text with a verify code:
-This can happen if the number you entered does not match the number we have on file for you, if your phone has spam/promotion texts blocked as our number is a commercial texting line, or a glitch in the matrix or you have blocked us yourself. If you don't get a text verify code use the 2 digit day of your birthday and the last 2 digits of your cell phone number as your verify code.
Question Not Answered Here
Please email [email protected], please check SPAM and Promo folders for our reply. Typically all emails are responded to within 3 business days.
Please read through these common questions, if you can't find what you're looking for please use the contact us form at the bottom!!
Do I need to buy a membership to use your services?
No!! We have single sessions, 30-day passes as well as year packages if you didn't want a card being charged monthly! Although our members get the best savings, perks and discounts!
Do you book appointments?
UV/Tanning Service is walk in! We have 8 amazing UV rooms which means little to no wait every visit!
We have 2 lobby massage chairs to relax in if there is a wait :)
Spray Tans are Walk in as well! However they are bookable through account portal too.
Spa sessions are encouraged by appointment as some of the rooms book up fast! We can try to squeeze in walk ins!!
We will set you up with an account portal to reserve appointments, right now we are BETA testing some appointments, some are booked online here through Calendly, and some are through our software's account portal.
First time clients, you can email or call us get started, or walk on in anytime we are open!!
Do you accept cash?
YES! We accept cash, and any major credit card or debit card. Pre-paid cards may/may not work depending on who issued them.
What is the last day to CANCEL my monthly subscription?
1 Day prior to next draft date. Cancellation is effective the day you submit the form through the chat bot online here on our website. The earliest an account can be cancelled is after 1 successful full draft has come out after initial sign up. AKA a minimum of full 2 months in the club.
.
How can I CANCEL my account?
Please follow directions located here on the freeze/cancel page. You'll use the chat bot at bottom to verify your account then a link will be given to a cancel from to fill out. Please note 1 draft must come out of your credit/bank card after your first prepaid month, there is a 2 month obligation to satisfy before a cancel may occur.
Can I FREEZE my account?
All subscription members may freeze their account once the 2 month obligation has been satisfied. Please submit the form located here to see all options, use the CHAT BOT on the SHOP page to freeze and save your pricing and perks for when you return, or see us in store!
Can I CHANGE my current subscription.
Yes, all changes in packages must be done IN PERSON or through the online form if the option you'd like is present.
What day will I be charged for my subscription?
If you signed up prior to 11/1/2023 or after 4/15/24: You will be charged on the same numerical date as your sign up, with the exception of sign ups taking place the 28th-31st, those will always come out on the 28th. You can find your draft date in your account portal or on the PDF sent to your email at sign up. Monthly dues will be due regardless of use. For members who signed up after in-between the dates above You will be charged on the 1st or the 15th depending on if you signed up the first half of the month or the last half of the month. Redrafts for past due accounts are automatically tried daily until settled. Please check your account portal for draft dates or ask us in person.
How do I find out my charge date and/or amount?
Please see the PDF sent at sign up, or you can check your account portal via the link we sent you to your account.
I lost my account link how do I get a new one?
Please text 716-221-6868 from the cell on file for you with #apprequest or visit sunnyshores.tan-link.com/TLApp/
I can't access my account portal! HELP!
You can click the reset by email option at sunnyshores.tan-link.com/TLApp/ (the google integration is currently not working) and it will email the address we have on file. Check spam/promo folders and if you didn't get please email reach out via the contact form below or stop in so we can update the email on file for you.
How do I pay a backowed balance or change my card on file?
You may do this in person, via text link sent on decline, by texting 716-221-6868 with #updatebilling or by visiting your account portal. The authorization system will also regularly try to pull past balances, a $15 decline fee is added with each declined payment. We suggest adding a back up card to file so it pulls from the 2nd card to avoid a decline fee.
I had a less than satisfactory experience, how can I report this?
Please email Kristin at [email protected] or call 716-221-6868, she will get back to you as soon as possible! We always want to make every situation right, so never hesitate to contact! We realize not everyone is perfect and we as forgiveness and understanding. We take every suggestion and complaint very seriously and learn from every experience, and we encourage feedback because if we don't know ho we can improve we can't get better for others and we do want to be the absolute best we can be! So please, let us have the change to make something right!
Can I return or exchange a product or package I've purchased? Can I transfer the remaining sessions on my account?
All purchases and sales are FINAL and are only usable by the person who purchased them. We are unable to reuse or return product once it has left our store or it has been opened so all product sales are final.
What happens if I cancel while my account is frozen?
The cancellation will take effect immediately so cancel once you are ready to be done.
Are there limits to your gift cards?
These are a store issued gift card and money is not protected by a bank or other party. This is not a debit/credit card and has no implied warranties. Merchant is not responsible for lost, stolen, unauthorized use or damaged cards. Unused value remains on card and cannot be exchanged for cash. Gift cards can be redeemed for regular priced instore purchases including single sessions, 30-day passes, year-passes and towards activation fees if applicable. Gift cards may also be used towards regular priced product purchases. Cannot be combined with member discounts, clearance items, specials or ISA bonuses. Because subscription based packages are handled by a 3rd party processor, gift cards cannot be applied to membership fees or dues. Dormancy fee of $20 will be charged per month after 1 year of non-use until funds are depleted. Other restrictions may apply.
How often can I UV tan?
Pa law requires a full 24 hours between sessions, we suggest no more than every other day with our extremely strong UV lamps anyways!
How often can I red light?
Due to the lymphatic process of your body filtering the red light, red light treatments are limited to every other day. Ideally 3x a week then 1 to 2x a week to maintain.
How often can I spray tan?
Our sprays last anywhere from 10 to 14 days with proper care. Due to the build up and natural shedding process, sprays should be at least 5 full days from last spray when a proper exfoliator and spray remover is used.
Why do you ask me for eye protection every single time I tan?
Besides it being legally required by us per PA law, we care about the health of your eyes. Just one session under UV lights without eye protection can set your eyes up for failure down the road. You may not notice the damage right now, but it sets your eyes up for cataracts, loss of night vision, melanoma of the eyes, loss of vision and worse! Protect those eyes and wear proper eye protection each and every UV visit!
I am trying to cancel but I did not get the account text with a verify code:
-This can happen if the number you entered does not match the number we have on file for you, if your phone has spam/promotion texts blocked as our number is a commercial texting line, or a glitch in the matrix or you have blocked us yourself. If you don't get a text verify code use the 2 digit day of your birthday and the last 2 digits of your cell phone number as your verify code.
Question Not Answered Here
Please email [email protected], please check SPAM and Promo folders for our reply. Typically all emails are responded to within 3 business days.
