You may use the freeze/cancel bot below, you can freeze up to 100 months this way. If you want to freeze more please visit us in person. If the bot is giving you issues, please email [email protected]
PLEASE READ DIRECTIONS TO SOLVE ANY QUESTIONS YOU MAY HAVE.
Click the Dark Blue Chat Bubble at the bottom of this page.
Put your First Name where it says First name, Put your Last Name where it says last Name
You will want to click ENTER on your keyboard if on your phone if it won't let you tap out of a box.
Then enter your cell phone number that we have on file for you at the salon, if your account isn't pulling up with that we may need to update the number we have, please email [email protected] or leave us a voicemail at 716-221-6868 so we can update that. Please note, the ONLY way to cancel is through provable means and you must retain copy of cancellation communication.
The system will text you a 4 digit code, put that number in the verify section, click enter.
Press the prompt you would like. FREEZE or CANCEL
Enter in the reason for cancel if you are going through the cancel.
You should get an email transcript of the chat conversation to the email we have on file for you as long as your account was able to be cancelled (no back owed balance, contract of 2 months met, etc), that is your proof of cancel. Cancels are effective the day you request a cancel.
If you have any questions or get stuck please reach out to us.
If you don't get a text verify code use the 2 digit day of your birthday and the last 2 digits of your cell phone number as your verify code.
*** Before you cancel---- Take a look at our new membership options!! You may save <3 OR see how much you are saving and the perks you are locked into if you freeze or stay on your plan!!
PLEASE READ DIRECTIONS TO SOLVE ANY QUESTIONS YOU MAY HAVE.
Click the Dark Blue Chat Bubble at the bottom of this page.
Put your First Name where it says First name, Put your Last Name where it says last Name
You will want to click ENTER on your keyboard if on your phone if it won't let you tap out of a box.
Then enter your cell phone number that we have on file for you at the salon, if your account isn't pulling up with that we may need to update the number we have, please email [email protected] or leave us a voicemail at 716-221-6868 so we can update that. Please note, the ONLY way to cancel is through provable means and you must retain copy of cancellation communication.
The system will text you a 4 digit code, put that number in the verify section, click enter.
Press the prompt you would like. FREEZE or CANCEL
Enter in the reason for cancel if you are going through the cancel.
You should get an email transcript of the chat conversation to the email we have on file for you as long as your account was able to be cancelled (no back owed balance, contract of 2 months met, etc), that is your proof of cancel. Cancels are effective the day you request a cancel.
If you have any questions or get stuck please reach out to us.
If you don't get a text verify code use the 2 digit day of your birthday and the last 2 digits of your cell phone number as your verify code.
*** Before you cancel---- Take a look at our new membership options!! You may save <3 OR see how much you are saving and the perks you are locked into if you freeze or stay on your plan!!
